Sales Policy

Effective Date: January 6, 2025

Welcome to Sunnapo! This Sales Policy outlines the terms and conditions under which we sell our products through our website (https://sunnapo.com/). By purchasing from Sunnapo, you agree to comply with the following terms.

1. General Conditions

1.1 Eligibility: Customers must be 18 years or older to make a purchase. By placing an order, you confirm that you meet this age requirement.

1.2 Product Availability: All products are subject to availability. We reserve the right to limit quantities or discontinue products at any time.

1.3 Pricing: Prices displayed on the website are in USD and include applicable taxes unless stated otherwise. Sunnapo reserves the right to update pricing without prior notice.

1.4 Order Acceptance: Orders are subject to acceptance and confirmation. You will receive an order confirmation email upon successful placement.

2. Payment Terms

2.1 Accepted Payment Methods:

  • Credit/Debit Cards (Visa, Mastercard, American Express)

  • PayPal

  • Digital Wallets (Apple Pay, Google Pay)

2.2 Payment Security: All payments are securely processed using advanced encryption technologies. We do not store sensitive payment details on our servers.

2.3 Failed Payments: If your payment fails, your order will not be processed. Contact your bank or payment provider for assistance.

3. Shipping and Delivery

3.1 Shipping Costs: Shipping fees are calculated at checkout and depend on the delivery location and order size.

3.2 Delivery Time: Estimated delivery times vary based on your location and shipping method. Please refer to the shipping policy for detailed timelines.

3.3 Delays: Sunnapo is not responsible for delays caused by courier services or unforeseen circumstances.

4. Cancellations and Modifications

4.1 Order Cancellation: Orders can only be canceled before they are shipped. To request a cancellation, contact us at info@sunnapo.com immediately.

4.2 Modifications: Changes to an order, such as address updates or product adjustments, are only possible before shipment.

5. Warranty and Repairs

5.1 Product Warranty: Sunnapo provides a 6-month warranty against manufacturing defects for all products. This does not cover normal wear and tear or misuse.

5.2 Claim Process: To initiate a warranty claim, contact our support team with proof of purchase and detailed photos of the defect.

Contact Information