Refund and Returns Policy

Effective Date: January 6, 2025

At Sunnapo, we are committed to ensuring your satisfaction with every purchase. This Refund and Returns Policy outlines your rights and options when it comes to returning products, obtaining refunds, or exchanging items purchased from our store (https://sunnapo.com/).

1. Eligibility for Returns

To qualify for a return:

  • Items must be unused, unworn, and in their original condition.

  • Items must include original tags and packaging.

  • Returns must be initiated within 30 days of the delivery date.

Exceptions:

  • Customized or personalized items are non-refundable unless defective.

  • Items marked as “Final Sale” are not eligible for return.

2. Return Process

  1. Initiate a Return: Contact us at info@sunnapo.com or call (409) 965-9446 to request a return authorization.

  2. Package the Item: Securely pack the item(s) in the original packaging.

  3. Ship the Return: Use the return label provided by us or a shipping method of your choice. Customers are responsible for return shipping costs unless the item is defective or incorrect.

3. Refund Process

  • Once we receive and inspect the returned item, we will notify you of the refund status.

  • Refunds are processed to the original payment method within 7-10 business days.

  • Shipping fees are non-refundable unless the return is due to our error.

4. Exchanges

If you wish to exchange an item:

  • Follow the same process as returns.

  • Once the original item is received, we will ship the replacement.

  • Exchanges are subject to stock availability.

5. Defective or Incorrect Items

If you receive a defective or incorrect item:

  • Contact us immediately at info@sunnapo.com with your order number and details.

  • We will provide a prepaid shipping label for the return and send a replacement or issue a full refund.

6. Non-Refundable Situations

  • Items returned without prior authorization.

  • Items that show signs of use, wear, or alteration.

  • Returns initiated beyond the 30-day window.

7. Late or Missing Refunds

If you haven’t received a refund within 10 business days:

  • Check with your bank or payment provider.

  • Contact us at info@sunnapo.com for further assistance.

8. International Returns

For international orders:

  • Returns must comply with the same eligibility criteria.

  • Customs duties, taxes, and shipping fees are non-refundable.

9. Contact Information

For return or refund inquiries:

Thank you for shopping with Sunnapo. Your satisfaction is our priority!