Shipment Policy

Effective Date: January 6, 2025

Ensuring timely and reliable delivery is a top priority for Sunnapo. This Shipment Policy provides comprehensive details on processing times, shipping options, tracking procedures, and guidelines for handling shipment-related issues.

1. Processing and Shipping Times

Our commitment to fast and efficient service includes the following:

  • Orders are processed within 1-3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

  • Shipping times vary based on the destination and selected shipping method. Estimated delivery times will be provided during checkout.

Customers will receive an order confirmation email followed by a shipping notification once their package is dispatched.

2. Shipping Options

We offer multiple shipping options to meet diverse needs:

  • Standard Shipping: Affordable and reliable for most orders, with delivery times varying by region.

  • Expedited Shipping: Faster delivery for time-sensitive orders, subject to additional charges.

  • Same-Day Shipping: Available for select locations if orders are placed before the cut-off time.

Shipping fees and availability of options will depend on the destination, size, and weight of the order.

3. Tracking Your Shipment

To provide transparency and peace of mind, customers will receive a tracking number once their order has shipped. The tracking number can be used to:

  • Monitor real-time shipment status through the carrier’s website.

  • Receive updates on estimated delivery times.

  • Contact the carrier directly for specific inquiries.

4. Lost, Delayed, or Damaged Shipments

While we strive for perfection in our delivery process, issues may arise:

  • Lost Packages: If your package is lost during transit, please contact our support team immediately. We will liaise with the carrier to locate your shipment or provide a replacement.

  • Delayed Deliveries: For delays beyond the expected timeframe, we will work with the carrier to expedite resolution.

  • Damaged Goods: If your package arrives damaged, notify us within 48 hours of delivery with photographic evidence for prompt assistance.

5. International Shipments

For customers placing international orders, the following terms apply:

  • Customs Duties and Taxes: Any applicable duties, taxes, or customs fees are the responsibility of the customer. Please check your local regulations before placing an order.

  • Shipping Times: International deliveries may take longer due to customs clearance procedures.

6. Return Shipping for Shipment Issues

In cases of defective or incorrect items, Sunnapo will cover the cost of return shipping. Customers must contact us to obtain a return shipping label.

7. Contact for Shipment Support

For assistance with shipping inquiries or issues, please contact us:

  • Hotline: (409) 965-9446

  • Address: 623 15th Ave N, Texas City, Texas

  • Email: info@sunnapo.com

  • Website: sunnapo.com