Payment Policy

Effective Date: January 6, 2025

At Sunnapo, we aim to make your payment experience secure, convenient, and seamless. This Payment Policy provides detailed information on the available payment options, security measures, and guidelines for addressing payment-related issues.

1. Payment Methods Accepted

We accept a wide range of payment methods to ensure flexibility and convenience for our customers:

  • Credit and Debit Cards: All major credit and debit cards, including Visa, MasterCard, American Express, and Discover.

  • Online Banking: Secure online banking transfers supported by multiple financial institutions.

  • E-wallets: Popular e-wallets such as Apple Pay, Google Pay, and Samsung Pay for faster transactions.

  • PayPal: Where applicable, PayPal provides a trusted, secure payment gateway for eligible purchases.

If you encounter any issues with the payment methods listed, please contact our support team for additional assistance.

2. Payment Security

Protecting your payment information is one of our highest priorities. We implement industry-standard measures to ensure secure transactions:

  • Encryption: All payments are processed using advanced encryption technology to protect sensitive data.

  • PCI Compliance: Our payment systems comply with Payment Card Industry Data Security Standards (PCI DSS).

  • Fraud Detection: Transactions are monitored in real-time to detect and prevent fraudulent activities.

  • Secure Payment Gateways: Collaborations with trusted payment processors to maintain high standards of payment security.

3. Failed Payments

In the event of a failed payment, your order will be placed on hold until the issue is resolved. Common causes of payment failures include:

  • Insufficient funds

  • Incorrect payment details

  • Network connectivity issues

  • Expired or blocked cards

If your payment fails, you will receive a notification with instructions on resolving the issue. Our customer support team is available to guide you through alternative payment options or troubleshooting steps.

4. Refunds for Payment Issues

Refunds related to payment issues will be processed promptly once verified. Refunds typically take 7-10 business days to reflect in your account, depending on the payment method used.

5. Contact for Payment Issues

If you experience any problems or have questions regarding payments, please reach out to us:

  • Hotline: (409) 965-9446

  • Address: 623 15th Ave N, Texas City, Texas

  • Email: info@sunnapo.com

  • Website: sunnapo.com